Ph3Overview /h3pAt Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything runs smoothly and that Compass office standards are maintained. You will support a small roster of customers with understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers, delivering a world-class experience, and partnering with the agent experience team when support is needed. /p h3Responsibilities /h3 ul liServe as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues /li liSupport the adoption of Compass technology and adjacent services by providing customers with 1:1 support /li liPartner with the National Onboarding team on facilitation of onboarding processes for new customers /li liProvide basic marketing support by answering questions, creating collateral from templates, and liaising with marketing specialists for more complex requests /li liWork collaboratively with other team members and departments to champion questions and feedback on behalf of agents /li liAnswer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc. /li liProvide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications /li liBe a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change /li /ul h3What We're Looking For /h3 ul li1-2 years previous experience in customer service, office management, hospitality, or operations /li liPrevious experience in real estate a plus /li liPrevious experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus /li liGreat listening skills, connects well with others, and is empathetic of the customer’s pain points /li liA passion for creating community within a space; you encourage in-office interaction, bonding and engagement /li liStrong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly /li liStrong verbal communication and presentation skills /li liMeticulous attention to detail, highly organized /li liAbility to work in the office during standard operating hours /li liAbility to lift up to 25 lbs /li /ul h3Perks /h3 pParticipation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance. /p h3Culture Equal Opportunity /h3 pAt Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. /p /p #J-18808-Ljbffr