P strongWhat will be your mission? /strong /p p As strongWaiter/Waitress /strong you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. /p p strongWhat will you do? /strong /p ul li Provide excellent customer service that promote satisfaction. /li li Welcome and acknowledge all guests according to company standards. /li li Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). /li li Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. /li li Be aware and offer the different products and services available at the hotel’s restaurant. /li li Review daily specials and changes on the menu with the correspondent FB team. /li li Handle restaurant reservations. /li li Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. /li li Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. /li li Fulfill processes and procedures related to product set ups, quality and service according to brand standards. /li li Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. /li li Identify opportunities to increase the FB Department income by Upselling. /li li Ensure that all FB outlet are clean, neat and tidy and ready to accept guests. /li li Follow all relevant health department rules/regulations and all customer service guidelines. /li /ul p strongWhat are we looking for? /strong /p ul li Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable. /li li Vocational training on hospitality/FB. /li li Fluency in local language and knowledge of English is highly valuable. /li li Working knowledge of various computer software programs (Microsoft Office, POS, etc). /li li Customer service focus. /li li Active listening and effective communication skills. /li li Focus on detail. /li li Sales oriented. /li li Ability to work on your own and as part of a team. /li /ul p strongWhy choose us? /strong /p p At strongMinor Hotels Europe Americas /strong we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: /p ul li Worldwide experience – diversity of 150 different nationalities. /li li Career development opportunities full of national and international challenges. /li li Wide range of training programmes to enhance your skills. /li li Wellbeing initiatives, including flexible working conditions. /li li Team member recognition programmes, including Memorable Dates. /li li Ability to make a difference through our sustainability programme and volunteering initiatives. /li li Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. /li /ul