PpbCompany /b /p pteam.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe. /p h3Role Overview /h3 pteam.blue Italy is seeking a Sales Manager with strong analytical, strategic planning, and people leadership capabilities to lead and optimize the national commercial organization. This role will drive sales performance across multiple segments (Agencies, SMBs, Enterprise) and lead dedicated support and customer success teams, developing a customer‑centric operating model that delivers predictable and sustainable results. /p pA key mission of this role is to ensure that all sales and support teams consistently follow the correct discipline of selling and service delivery, applying structured processes, proven methodologies, and modern tools to achieve ambitious growth and retention targets. /p h3Key Responsibilities /h3 bStrategy Performance /b ul liDefine and execute a data‑driven sales strategy aligned with business priorities and market trends. /li liMonitor sales results and funnels to identify growth levers and improvement areas. /li liTrack and report KPIs across sales, support, and customer success to enable data‑driven decisions. /li liEnsure alignment between sales teams and product launches, fostering cross‑sell and upsell opportunities. /li /ul bOrganization Process /b ul liStructure the sales organization with clear roles (hunters, farmers, hybrids) and balanced account allocation. /li liEstablish an operational rhythm: pipeline reviews, deal inspections, and quarterly business reviews. /li liDrive disciplined pipeline management and accurate forecasting. /li liStandardize the sales process using proven methodologies (e.g., MEDDIC or similar). /li /ul bPeople Leadership /b ul liBuild and develop high‑performing teams through ongoing coaching and skill development. /li liRecruit, onboard, and retain top sales and support talent. /li liPromote a culture of accountability and continuous learning. /li /ul bCustomer Success Support /b ul liOversee support and success teams to deliver excellent customer experience and retention. /li liEnsure collaboration between sales and support, balancing service quality (CSAT, FCR) with commercial goals (upsell, expansion). /li liMonitor customer health metrics and act to prevent churn. /li /ul bCross‑Functional Collaboration /b ul liWork closely with Marketing to improve lead quality and conversion rates. /li liPartner with Product to share customer insights and ensure successful launches. /li liCoordinate with Operations to guarantee CRM hygiene and data accuracy. /li /ul bInnovation Continuous Improvement /b ul liChampion AI and sales technology tools to improve productivity and forecasting accuracy. /li liFoster a data‑driven culture through regular performance analysis and process reviews. /li liSimplify incentive plans and align them with company goals and desired behaviours. /li /ul h3Key Metrics /h3 ul liRevenue vs. Target /li liTeam Quota Attainment /li liNet Revenue Retention (NRR) /liliForecast Accuracy /li liWin Rate /li liCustomer Churn Rate /li liSupport CSAT /li /ul h3Requirements /h3 ul liProven experience leading B2B SaaS or digital sales teams, ideally covering both Sales and Customer Success, with demonstrated leadership of complex, multi‑layered team structures. /li liStrong analytical mindset and data‑driven approach. /li liDeep knowledge of sales processes, pipeline management, and forecasting. /li liExcellent leadership, communication, and coaching skills. /li liProficiency with CRM and modern sales tools; openness to AI‑driven innovation. /li /ul pbReports to: /b Commercial Director /p pbDirect Reports: /b Sales Team Leaders (Agencies, SMBs, Enterprise, Projects), Customer Success Support Leads /p h3Right to Work /h3 pAt any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas. /p h3ESG /h3 pAt team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here. /p h3“Come as you are” /h3 pEveryone is welcome here. Diversity Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. /p /p #J-18808-Ljbffr