GENERAL ROLEThe Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.MAIN RESPONSIBILITIES Manage daily After Sales operations and support the store with training and morning briefings.Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special / personalized orders, reservations, remote sales, and more.Support the uniform dispatch process from data collection to delivery.Law 68/1999)Bachelor's degree, preferably in fashion or languages.Fluent in Italian and English; French or other languages are a plus.Proficient in Microsoft Excel and PowerPoint.Strong work ethic, positive attitude within the team and professionalism in services provided to the customer.Determined to be part of a people‐centric retail project, for which are required vocation for human values, passion and a strong aesthetic sense.