Job Summary:
We are seeking an experiencedSenior Field Technicianspecialized inBESS (Battery Energy Storage Systems), focusing onPCS (Power Conversion Systems)andLithium Battery Systems.
This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems inC&I; (Commercial & Industrial),Utility Scale, andRESS (Residential Energy Storage Systems)environments.
The Senior Field Technician will also supportspare parts management,call center technical assistance, andtechnical trainingactivities.
This includes delivering training sessions for customers and internal staff, as well as contributing to the development oftechnical proceduresandtraining documentation.
Key Responsibilities:
1. Technical Operations:
Lead installation, commissioning, and troubleshooting ofPCS,Lithium Battery Systems, andBESS/RESSsolutions.
Conduct functional tests, performance monitoring, and system diagnostics.
Ensure project milestones are completed in line with company standards and customer expectations.
2. Spare Parts & Inventory Management:
Collaborate with theWarehouse Managerto manage spare parts, including receiving, inspection, and allocation.
Ensure the correct use and availability of critical components during field operations.
Provide feedback on parts consumption and inventory optimization.
3. Team Supervision:
Supervise and coordinate field technicians during commissioning, maintenance, and troubleshooting tasks.
Provide technical mentoring, on-site guidance, and team performance evaluation.
4. Call Center Technical Support:
Participate incall center supportfor technical troubleshooting and remote diagnostics.
Collaborate with theHelp Deskteam to resolve advanced technical cases.
Act as the technical escalation point for complex issues.
5. Customer Support & Communication:
Serve as the primary technical contact for customers during field operations.
Provide detailed explanations of system performance and troubleshooting steps.
Ensure a high level of customer satisfaction through professional service delivery.
6. Reporting & Documentation:
Prepare technical reports, including diagnostics, repair logs, and commissioning records.
Ensure accurate completion of service records, inspection forms, and checklists.
7. Training & Technical Procedure Development:
Conduct technicaltraining sessionsfor customers, service partners, and internal teams.
Actively contribute to the development oftraining materialsandtechnical proceduresfor installation, maintenance, and troubleshooting.
Support the continuous improvement of training content by integrating field experiences and lessons learned.
8. Compliance & Safety:
Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies.
Conduct on-site safety inspections and maintain proper tool and equipment handling procedures.
Requirements:
Education & Certification:
Diploma or degree inElectrical Engineering,Energy Systems,Mechatronics, or related technical fields.
Professional skills inBESS/PCS/RESSinstallation, maintenance, and commissioning.
Experience:
Minimum5-7 yearsof experience in field service related toBESS/PCS/RESSsystems.
Proven experience leading commissioning and maintenance projects onC&IandUtility; Scalesystems.
Experience in training delivery and procedure development is highly desirable.
Chinese and English is a must.
Technical Skills:
Strong knowledge ofPCS,BESS, andRESStechnologies, including grid compliance.
Ability to read and interprettechnical blueprints,wiring diagrams, andcontrol schematics.
Familiarity withSCADA systems,EMS (Energy Management Systems), andmonitoring platforms.
Experience ininventory managementandspare parts logistics.
Proficiency intechnical writingandtraining content development.
Soft Skills:
Strongleadershipandteam managementabilities.
Excellentcommunication skillsfor delivering training and technical explanations.
Problem-solvingandcritical thinkingskills to manage complex technical challenges.
Adaptabilityto changing project environments and deadlines.
Work Environment:
Frequent travel to various project sites.
Field-based environment with exposure toindustrialandoutdoor conditions.
Ability to work inconfined spaces,elevated platforms.
On-call availabilityduring critical project phases and emergencies.