Front desk/agent turnant... (firenze)

Job Description

The Front Office Agent is the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn’t just a desk job—it’s about creating a seamless and luxurious journey for every person who walks through our doors.

MAIN DUTIES AND RESPONSIBILITIES

- Ensure that all guest preferences noted in the reservation are recorded and honoured.
- Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
- Welcome guests at check-in and check-out while adhering to service standards.
- Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
- Manage guest requests in person, via phone, or through email/WhatsApp.
- Respond to every guest need with courtesy and attention to detail.
- Stay updated on local attractions and provide information on hotel services.
- Actively collaborate with all departments to ensure a smooth and high-quality service.
- Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
- Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.
- Be willing to cover night shift once a month
- Your direct supervisor will assign you additional tasks as needed

Qualifications

REQUIREMENTS

- English: C1, italiano: C2. A third language is a plus
- Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
- References
- Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
- Flexibility to work shifts, including evenings, weekends, and holidays.

Additional Information

OUR OFFER

- Fixed term working contract of 6 months as from June 2026. CCNL Settore Turismo (Federalberghi)
- Staff well-being initiatives and events to promote collaboration and inclusion
- Training activities and rewards linked to quality of service
- Staff canteen
- Uniform and uniform cleaning
- 5/7 working days

No lodging facilities

Workplace: Florence, Via Bolognese 89

Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti