: The role will have a Customer focus, strong program management methodology, a clear understanding of all aspects of commercial contracts and have the authority, within Gilbarco, to communicate with internal stakeholders at all levels and for all aspects relating to these programs. This role will require strong administrative skills and an attention to detail that meets the reporting requirements of a key account. They will also require knowledge and understanding of Gilbarco Veeder-Root systems, policies, procedures, and personnel from GVR, Third Party Suppliers and Overseas Affiliates. The role will report to theEuropean Sales Director, Retail Solutions and will have the authority, as delegated, to issue instructions and requests for information to internal associates regarding the performance and implementation of Customer Programs. The role will conduct regular customer meetings as detailed in the supply contracts and co-ordinate performance reports. The rolewill chair all scheduled meetings and regularly operate from within the customer organisation to better align their requirements with GVR. The role will look to problem solve with a call to action where they have the ability to resolve contract issues, influence and provide customer responses in a timely manner. KEY RESPONSIBILITIES: - Key responsibilities of the role, include: - Work with Retail Solutions, Aftermarket, Operations, Finance, FBS, CEO & Commercial Teams to ensure effective implementation of account plans, opportunity plans and programs.- Work with Customer Stakeholders to deliver all key program metrics.- Harmonize Customer requirements, supervise response to Customer tenders as well as quotation for cross national opportunities- Ability to focus and improve E2E supply chain, that gives the customer greater confidence in ensuring that product demand time lines are achieved.- Provide Implementation Forecasts and planning numbers to ensure successful program delivery.- Build strong customer relationships and service ethic that ensures GVR develops and maintains a distinct competitive advantage across the customer organisation.- Carry out analysis of agreed Monthly reports to provide comment and identify improvement opportunities required to deliver exceptional performance, minimise unfavourable cost trends, and provide this to the Contract Steering Committee.- Analyse program performance statistics and resolve any issues on performance with internal and external stakeholders.- Achieve high levels of customer satisfaction. PERSONAL QUALITIES, QUALIFICATIONS & EXPERIENCE: ESSENTIALPREFERREDEDUCATION/ACHIEVEMENTSA proven track record in successful business development from conception and strategy to implementation and operations. Tertiary qualifications in Commerce, Marketing, Accounting, Engineering or Business.EXPERIENCE/KNOWLEDGESales experience including major commercial accounts negotiation. Thorough knowledge of Commercial markets. SPECIFIC SKILLSProgram Management ExperienceCOMPANY SPECIFIC COMPETENCIES- Time management & personal organisation_Absolutely necessary to be able to manage twice the productivity and work load, compared to many cultures- Time is the enemy_Take action with urgency- - Fast Pace- - Sooner rather than later, don’t delay.- Continuous Improvement_If you are not making progress, you are falling behind.- - Improving yourself, your organisation and your results, every day.- Traction counts_Get some quick wins- - Focus on the right things, the ‘critical few”- - You can’t do them all, let PD be your guide.- Tactically or strategically_You have to do both- - Develop and use broad strategy skills & perspective- - But, you must be able to create & execute at a tactical level.- Details count_Must manage by fact- - Must have access to the data- - It’s ok to say, “I don’t know, but I’ll find out”.- Results count_Process is the way (DBS); but getting “results” is the goal.- Delegates or hands on_You have to do both.- - Delegate, but don’t lose touch or visibility to what is really happening.- Create followership_Your team wants to succeed, and they want you to succeed.- - And sometimes leaders have to follow.- Export talent_Hire the best, develop them fast; keep building the future organization.- - Don’t hoard performers.ROLE SPECIFIC COMPETENCIES- - Innovative thinker with the ability to conceptualise, develop and implement complex proposals and programs.- - High level customer relationship and negotiation skills.- - Effective problem solving with decisions reflecting sound judgement and ingenuity.- - Good presentation, oral and written communication skills. Fluent in Italian and English.- - Self motivated with a high degree of initiative and independence and ability to operate with minimum supervision.- - Flexible and adaptable to changing priorities and business environments. Willing to travel regurarly.WHO IS INVENCO by GVR Invenco by GVR is a dynamic and innovative force in the techno