Hotel Savoy is situated on Piazza della Repubblica, right at the heart of Florence. We are next to the Duomo and within walking distance of the River Arno, Ponte Vecchio, Boboli Gardens and Pitti Palace, as well as the finest designer boutiques of Via Roma and Via Tornabuoni.Hotel Savoy is a place that instantly attunes you to the culture of the city, where you can taste the best of Tuscan cooking and sip on the finest local wines. The Position FRONT DESK AGENT Main Purpose: As a Front Desk Agent you will be the main reference for our Guests: your goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience. Reports to: Front Office Manager. Main duties & responsibilities: - Carry out all Front Desk operations, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, hotel and room orientation, providing information to Guests; - Responsible of providing to each Guest a warm and efficient arrival and departure process; - Build and maintain an individual and professional relationships with Guests, being his/her reference point; - Support to the Concierge team in handling all Guests requests; - The Front Desk is the “treasury” of the hotel, you will manage petty cash, Guests billings and, being one of the cashiers, you will be responsible of the relevant accounting tasks. Competencies required: - Collaboration: be open with colleagues and proactively offer support. Appreciate teamwork within the department. Treat colleagues with respect and inclusiveness regardless of position level or background. - Communication: Present information clearly and with confidence. Ask questions to ensure understanding. Listen and respond empathically to others. - Personal effectiveness & Emotional intelligence: Manage own emotions in challenging situations. Demonstrate sensitivity to the needs and emotions of others. Accept new tasks and responsibilities willingly and with a positive approach. Able to follow guidelines and priorities assigned by HOD in order to achieve goals in a timely and satisfactory way. - Business orientation: Understand how personal and department performance impacts the business. Demonstrates a good knowledge of the hotel, its products and services. Recognizes and understands guests, so as to actively seek out sales opportunities for Rocco Forte products and services. - Self-developer: open to and accept constructive feedback and use it to improve. Take on new learning opportunities willingly. Share his/her knowledge with colleagues. Experience required: - Knowledge of Hotel Management software (e.g. Protel/Opera); - Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher); - Fluent in English and Italian. A third language is preferred; - Professional experience preferably at international level in the same role; - Strong passion for hospitality and attention to details. We offer: - Fixed-term labour contract according to C.C.N.L. Settore Turismo; - Learning & Development activities; - Career opportunities in Rocco Forte Hotels. Workplace: Hotel Savoy, Piazza della Repubblica 7, 50123 - Firenze.