About Us
ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand. Our Company offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
This position is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. The person in this role will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include:
SALES GENERATION:
* Meet sales goals - continuously motivate sales staff to meet assigned sales and productivity goals
* Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
* Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
* Work with the Store Manager to assist with events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
* Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
* Resolve all client problems and complaints quickly and effectively
* Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
OTHER TRAITS:
* Is dedicated to meeting the expectations and requirements of internal and external customers.
* Gets first-hand customer information and uses it for improvements in products and services.
* Acts with customers in mind; establishes and maintains effective relationships with customers
Our Best Fit Candidate Would Have:
* Minimum 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand
* High School Diploma or equivalent
* A strong commitment to customer service and teamwork
* Excellent brand and product knowledge
* Flexibility to work a retail schedule which includes evenings, weekends, and holidays
* Ability to lift up to 50 pounds of merchandise
* Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook
* Experience working in a sales-commission environment preferred
*This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
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